Implementation of the rights and obligations of individuals

 

Consultations to persons

Service name

Consultations to persons

Service description

The Customs Department (hereinafter - CD) provides consultations on the application of customs legislation. 

Consultations are provided to persons orally by phone 8 800 900 80 (during working hours), or directly upon person's arrival at CD, room 112 (A. Jakšto gatvė 1, Vilnius, LT-01105), as well as in writing and by e-mail  [email protected].

You can also contact for information by completing the electronic form indicated in the sub-section  “To ask a question of the section “Questions” on the internet website, as well as during seminars and meetings organized at CD and other Customs offices. 

Consultations that need more detailed information requiring special knowledge may also be provided by customs officials, whose contacts are indicated on the website of the Customs authorities of the Republic of Lithuania www.lrmuitine.lt.

Requests for information are accepted at the Documents Management Division of CD (Jakšto st. 1, Vilnius), room 211, phone (8 5) 266 61 27.

Legislation regulating provision of service

Law on public administration of the Republic of Lithuania;

Law on the right to obtain information from state and municipal institutions and agencies of the Republic of Lithuania;

Law on legal protection of personal data of the Republic of Lithuania;

Law on Customs of the Republic of Lithuania;

Rules for considering applications and complaints of persons, and servicing thereof in entities of public administration;

Guidelines for ensuring uniform and high-quality consultation practices for persons;

Rules for consulting persons at the Customs Department under the Ministry of Finance of the Republic of Lithuania.

Information and documents required to be submitted

Application, enquiry, request of the person, if necessary - other documents.

The request form is free:
The person shall indicate in the request the name, surname, place of residence (if the request is submitted by a natural person), or name, code, registered office address (if the request is submitted by a legal person), contact details (telephone, e-mail address). 

If the person's representative applies, the name, surname, address, document certifying the representation and the person on whose behalf he/she applies shall be indicated.

Model form of the request for consultation.

The electronic enquiry must include the name, surname (or the name of the legal entity) and contact phone number. 

Service provider

CD Customs Information Division, phone 8 800 900 80 (during working hours), e-mail [email protected]. The service is provided by customs specialists, whose job description indicates their competence in a certain area of customs activity. 

Service manager

CD Customs Information Division, Acting Head Mindaugas Krikščionaitis mob. phone +370 664 55683, e-mail [email protected]

Duration of service provision

An oral consultation is provided immediately. If additional information is required to prepare a response - not later than within 5 working days. A written consultation is provided to the enquirer within 20 working days, which may be extended for up to 10 working days, if necessary.

Price of service provision

Free of charge

Service provision scheme

 

You can submit your opinion or questions about the services provided by the Lithuanian Customs here.

Provision of information to persons

Service name 

Provision to persons of information on Lithuanian Customs activities

Service description

Information on the activities, functions, administrative and public services of the Customs authorities of the Republic of Lithuania is provided.

Requests may be submitted orally (by free phone 8 800 900 80 (during working hours) or directly upon arrival of a person at the Customs Department (hereinafter - CD, A. Jakšto gatvė 1, Vilnius, LT-01105), in writing (directly upon arrival of a person at CD, by post or by courier) and by e-mail [email protected][email protected].

You can also contact for information in the sub-section “To ask a question“ of the section “Questions” on the internet website.

Information on customs activities is available on the internet website.

Legislation regulating provision of service

Law on public administration of the Republic of Lithuania;

Law of the Republic of Lithuania on the right to obtain information from state and municipal institutions and agencies;

Law on legal protection of personal data of the Republic of Lithuania;

Law on Customs of the Republic of Lithuania;

Rules for the examination of requests and complaints and the service of persons in entities of public administration. 

Documents required to be submitted by person

Person`s request, other documents, if necessary.

The request form is free:

The request must include the name, surname, place of residence (if the request is submitted by a natural person), or name, code, registered office address (if the request is submitted by a legal person), contact details (phone, e-mail address).

Model form is available here.

Service provider

CD Customs Information Division, phone 8 800 900 80 (during working hours), e-mail [email protected][email protected].

Service manager

Head of CD Customs Information Division 

mob. phone +370 664 55683 

e-mail [email protected].

Duration of service provision

Within 20 working days from the start of the administrative procedure. The deadline may be extended, but for no longer than 10 working days.

Oral information is provided immediately; if additional information is required – no later than within 5 working days.

Price of service provision

Free of charge

Service provision scheme

 

You can submit your opinion or questions about the services provided by the Lithuanian Customs here.

Consideration of persons` complaints

Service name

Consideration of persons` complaints

Service description

Pursuant to the Law on Public Administration of the Republic of Lithuania, mandatory actions performed by the Customs Department under the Ministry of Finance of the Republic of Lithuania and its subordinate Customs offices (hereinafter jointly referred to as “Customs offices”) in considering a person's complaint (hereinafter referred to as “complaint”) concerning possible infringement of the rights and legitimate interests of the person indicated in the complaint by the actions, omission of action or administrative decisions of the Customs office, and in making as a result a decision on the administrative procedure.

The consideration of complaints includes the acceptance of a person's complaint, confirmation of the fact of the acceptance of the complaint, performance of the administrative procedure and decision-making, delivery (dispatch) of the decision to the person.   

Persons` complaints may be submitted in writing, upon direct arrival at the Customs office, sending by post or by electronic means.

The complaint sent by electronic means must be signed by a qualified electronic signature or formed by electronic means, which allows ensuring the integrity and irreplaceability of the text.

Legislation regulating provision of service

Law on public administration of the Republic of Lithuania;

Resolution No. 875  of 22 August 2007 of the Government of the Republic of Lithuania on the approval of the rules for considering applications and complaints of persons, and servicing thereof in entities of public administration.

Information and documents required to be submitted by person

The complaint signed by the person (complaint submitted by e-mail must be signed by an electronic signature) and specifying the name and surname of the person, place of residence (if applied by a natural person), e-mail (if any), or the name, registered office address (if applied by a legal person), contact details. 

Information and documents, required to make a decision of the administrative procedure and not present in the state registers or other state and municipal information systems, have to be attached also. The complaint must include actions, omission of action or administrative decisions taken by the employees of the Customs office, which may have infringed the rights and legitimate interests of the person, indicated in the complaint.

Service provider

Customs Department under the Ministry of Finance of the Republic of Lithuania:

Lina Markevičienė, phone (8 5) 266 60 69

e-mail [email protected]

Zita Bareišienė, phone (8 5) 266 60 70

e-mail [email protected]

Vilnius territorial Customs office:

Eugenija Šilanskienė, phone (8 5) 235 62 03

e-mail [email protected]

Kaunas territorial Customs office:

Dalia Gudauskienė, phone (8 37) 30 43 35

e-mail [email protected]

Kęstutis Ramanauskas, phone (8 37) 30 42 03

e-mail [email protected]

Klaipėda territorial Customs office:

Rita Kunickienė, phone (8 46) 39 00 01

e-mail [email protected]

Customs criminal service:

Andrius Kalesnykas, phone (8 5) 274 80 15

e-mail [email protected]

Customs information system centre:

Eglė Beinorytė, phone (8 5) 236 23 90 

e-mail [email protected]

Customs laboratory:

Jonas Reklaitis, phone (8 5) 237 56 51

e-mail [email protected]

Customs training centre:

Janė Rukšėnienė, phone (8 5) 270 17 71

e-mail [email protected]

You can submit your opinion or questions about the services provided by the Lithuanian Customs here.

Last updated: 16-07-2024