Quality management

Lithuanian National Accreditation Bureau under the Ministry of Economy

In order to provide high-quality customs services that meet the legitimate expectations of individuals and best practices, while maintaining at the same time a proper balance between facilitating business conditions and effective protection of the financial interests, market, public and environment of Lithuania and the European Union from illegal, unsafe and unfair international trade, the Customs authorities of the Republic of Lithuania have implemented a quality management system in accordance with the requirements of Lithuanian standard LST EN ISO 9001:2015. 

The quality management system was implemented and certified at the Lithuanian Customs in December 2010 as a part of project No VP1-4.1-VRM-03-V-01-001 “Implementation, certification and maintenance of the customs quality management system of the Republic of Lithuania in accordance with Lithuanian standard LST EN ISO 9001:2008”, financed by the European Social Fund and Lithuanian state funds and re-certified in 2013 and 2016.

In order to ensure the quality of analysis results provided to clients, to effectively manage and continuously improve the activity processes of the Customs Laboratory, the management system has been implemented at the Customs Laboratory. The compliance of the Laboratory with the requirements of standard LST EN ISO/IEC 17025:2005 was confirmed by the National Accreditation Bureau for the first time in 2006. On 8 September 2016, the Laboratory was re-accredited for a new period of 5 years. On 24 August 2021, the National Accreditation Bureau accredited the Customs Laboratory for compliance with standard LST EN ISO/IEC 17025:2018, and issued an accreditation certificate certifying that the Laboratory has been accredited to perform tests  of food products, alcoholic beverages, ethyl alcohol and denatured ethyl alcohol, petroleum products and textile materials. See “Scope of Accreditation of the Customs Laboratory (flexible) approved by the National Accreditation Bureau”.

The Customs authorities of the Republic of Lithuania also apply in its activities other standards, such as LST ISO/IEC 27001 “Information technology — Security techniques — Information security management systems — Requirements”, LST ISO/IEC 27002 “Information technology — Security techniques — Code of practice for information security controls”, LST ISO/IEC 27005 “Information technology - Security techniques - Information security risk management.”